{"id":435,"date":"2018-08-06T08:05:06","date_gmt":"2018-08-06T08:05:06","guid":{"rendered":"https:\/\/mailbakery.com\/template-store\/?page_id=435"},"modified":"2022-01-11T12:39:59","modified_gmt":"2022-01-11T09:39:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/mailbakery.com\/template-store\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
Are the templates mobile responsive?<\/strong><\/h5>\n

Yes, the templates are optimized for mobile devices (responsive)<\/p>\n

The template doesn’t look responsive on my Gmail App.<\/strong><\/h5>\n

Unfortunately, the Gmail app still does not support media queries which are the foundation of these templates. You’ll be seeing the desktop version instead.<\/p>\n

Do you support retina images?<\/strong><\/h5>\n

No, the images are not retina.<\/p>\n

Can you integrate the template with email platform of choice?<\/h5>\n

Yes, please email us on hey@mailbakery.com with the name of the platform you wish to be integration with.<\/p>\n

Do you offer customization? The template looks great but my branding is <\/strong>diffent.<\/strong><\/h5>\n

Sure, we can customize the template to meet your styling. Use the button “Get customized” in the detailed template page in our store.<\/p>\n

I love your templates, but they’re huge. I will barely use one or two sections. How do I get the ones I don’t need <\/strong>removed?<\/strong><\/h5>\n

The HTML code is commented and you can easily find the start and the end of section. Plus, we include a JPG preview of all sections so have visual input as well. You can also email us on hey@mailbakery.com if you need further assistance.<\/p>\n

Can I use any of the templates from “MADE WITH THIS TEMPLATE”?<\/strong><\/h5>\n

No, unfortunately, these are only inspiration previews of how the master templates can be used.<\/p>\n

What do I get when I purchase one or your templates?<\/strong><\/h5>\n

You’ll receive a package with all source files – regular HTML email code, MailChimp and Campaign Monitor-ready files along PSD with slices and a JPG file with all the layouts.<\/p>\n

I purchased a template last <\/strong>week but didn’t download it then. Can you send me the files?<\/strong><\/h5>\n

You’ll receive a package with all source files – regular HTML email code, MailChimp and Campaign Monitor-ready files along PSD with slices and a JPG file with all the layouts.<\/p>\n

I purchased a template last <\/strong>week but didn’t download it then. Can you send me the files?<\/strong><\/h5>\n

With your purchase you have received an email confirmation where you can find download links for the template and invoice.<\/p>\n

Do you provide after sale support?<\/strong><\/h5>\n

Yes, we provide after sale support. For any questions, please email us on hey@mailbakery.com<\/p>\n

Can I pay by invoice?<\/strong><\/h5>\n

No, you’d need to use a credit\/debit card or PayPal to submit the payment. Afterwards you’ll receive confirmation email with invoice details.<\/p>\n

I purchased a template but I reconsidered. Can I cancel the order?<\/strong><\/h5>\n

Unfortunately, a completed order cannot be returned or cancelled. By purchasing the template you agreed to the Terms of Use.<\/p>\n","protected":false},"excerpt":{"rendered":"

Are the templates mobile responsive? Yes, the templates are optimized for mobile devices (responsive) The template doesn’t look responsive on my Gmail App. Unfortunately, the Gmail app still does not support media queries which are the foundation of these templates. You’ll be seeing the desktop version instead. Do you support retina images? No, the images…<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-435","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - MailBakery Template Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailbakery.com\/template-store\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Are the templates mobile responsive? Yes, the templates are optimized for mobile devices (responsive) The template doesn’t look responsive on my Gmail App. Unfortunately, the Gmail app still does not support media queries which are the foundation of these templates. 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