Frequently Asked Questions

Yes, please send it and we will sign it and send it back to you.

We will never publish anything without your prior permission. Everything between us is kept in complete confidence, as stated in our privacy policy.

You bought it, you own it. We do not claim any rights.

There is no risk. If you check out our sample section you will find that all the samples posted there are designed and coded for our own purposes.

Our standard desktop package is compatible with all of the email clients below:

• AOL Mail (Chrome), AOL Mail (Explorer), AOL Mail (Firefox), Gmail (Chrome), Gmail (Explorer), Gmail (Firefox), Hotmail (Chrome), Hotmail (Explorer), Hotmail (Firefox), Outlook.com (Chrome), Outlook.com (Explorer), Outlook.com (Firefox), Yahoo! Mail (Chrome), Yahoo! Mail (Explorer), Yahoo! Mail (Firefox)
• Lotus Notes 8, Lotus Notes 8.5, Outlook 2000, Outlook 2002/XP, Outlook 2003, Outlook 2007, Outlook 2010, Outlook 2013, Thunderbird 3.0, Thunderbird latest
• Apple Mail 4, Apple Mail 5, Apple Mail 6, Outlook 2011
• Apple Mail (iPhone 4), Apple Mail (iPhone 4S), Apple Mail (iPhone 5), Apple Mail (iPad)

Our responsive packages includes all of the above plus:

• Android 2.3, Android 4.0, Windows Phone 7.5, iPhone 4, iPhone 4S, iPhone 5

Yes. We have a lot of experience with media queries and responsive email templates.

Yes. Just add a note to your order and provide us with 2x size design file(s). It’s free of charge.

We use physical devices as well as the Litmus.com platform for our tests.

Yes. It is a standard practice at MailBakery. We’ll send you the link to your Litmus.com test.

We'll send you the archive which includes all the source files (html and images) as well as the link for your Litmus.com test.

Yes. Since email clients do not allow loading of any external files, all the CSS is inline.

No. Email clients do not allow loading of external files.

No. Forms and JavaScript are not supported by most email clients.

No. Since all CSS is inline, rollovers/hovers are not possible in email templates.

Yes. We always comment our markup.

Yes. Just add a note to your order.

Yes. Just provide them and we’ll add them.

We prefer layered PSD or PNG files but we also accept almost any other formats such as: AI, PDF, EPS, CDR, TIFF, INDD even JPG.

Yes. Since we turn them into layered Photoshop file we may consider an additional charge.

Yes. Just add a note to your order.

By default we'll make all the copy and image areas editable and repeatable. We'll also include all necessary template tags.
You can check all the supported tags here: MailChimp Tags, Campaign Monitor Tags

Yes. Just add a note to your order.

Sure, if it is possible. If not, we can recode it from scratch.

Sure. Get back to us with more details.

Sure. Just contact us.

You can send your template using a desktop email client such as Outlook, Thunderbird or you can use a web based email marketing tool like MailChimp or Campaign Monitor.

It's easy just follow the steps below.

1. Login to MailChimp.
2. Once you have logged in, click on "my templates" next to the "create campaign" big red button.
3. Click on "code custom template" in the sidebar, below "Code".
4. Click on "import zip file" at the top.
5. Click on "browse", select mc.zip from the archive we have sent you and click on "upload".
6. You're almost there. Now click on "save", type the name of the template and click on "save as".
7. You're done! Now you can find your template under "My Templates".

If you have any problems, just contact us. We'll import it free of charge.

Below are the steps you need to take in order to import your template to Campaign Monitor:

1. Login to Campaign Monitor.
2. Select a "Client you're sending" on the left.
3. Click on "Templates" at the top right corner.
4. Click on "Add a new template" on the right sidebar.
5. On the popup window click on "Import a custom template" - the "Import it now" button.
6. "Template Name" - type the name of your template.
7. "The HTML page" - click on the "Browse" button, go to the source files we have sent you - folder "cm" and select email.html.
8. "All other files in zip format (optional)" - click on the "Browse" button, go to the source files we sent you, "cm" folder and now select images.zip.
9. Click on "Add template".
10. You're done! Go get some burgers.

If you have any problems, just contact us. We'll import it free of charge.

Here is how:

1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually "public_html", "www" or "html". Create folder for your email images say "mail-images".
2. Upload all the images from the archive we have sent you, folder "images" to your FTP folder "mail-images".
3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
4. Replace all image source paths, so all images point to your hosting - http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing - find "images/" and replace it with "http://yourdomain.com/mail-images/".
5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
6. Open Thunderbird and click on "Write".
7. Click on the message area and then click on "Insert" - "HTML". Copy all the html code from email.html, paste it here and click on "Insert".

It's that simple! Now you're ready to send your html email templates via Thunderbird.

It's pretty much the same as Thunderbird.

1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually "public_html", "www" or "html". Create folder for your email images say "mail-images".
2. Upload all the images from the archive we have sent you, folder "images" to your FTP folder "mail-images".
3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
4. Replace all image source paths, so all images point to your hosting - http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing - find "images/" and replace it with "http://yourdomain.com/mail-images/".
5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
6. Open Outlook and click on "New".
7. Click on "Attach file".
8. Select the html file - email.html, click on the "Insert" button drop down menu and select "Insert as Text".

You're now ready to send your template!