Frequently Asked Questions

Can't find the answer to your question? Contact us, we'd love to hear from you.

Organization
Privacy
Payment
Email Coding

Organization

How long have you been in the business?

We set up our company in 2005. A few years later we launched MailBakery as a dedicated PSD to Email brand.
How big is your team?

We are a gang of 12 in-house dedicated coders, programmers and designers with more than 5 years background in the industry.
Do you work over weekends?

We need to recharge our batteries but in the case of an urgent project we can discuss and overcome the craziest deadlines.
How do I get a quote?

It's simple! Just complete our order or contact form. Provide as much specific information as possible. We will investigate your design and requirements and get back to you with price quote and completion time.
What is your turnaround time?

We offer 3-price options depending on completion time. While placing an order you will see the approximate delivery date. We may adjust the delivery date depending on project complexity. We start working only after the client's approval of delivery date and price.
How can I contact you?

The best way to contact us is through our client's area. We have developed it to make the communication process as convenient as possible. It helps us to track and centralize the information exchanged between clients and MailBakery. Also you can contact us via email: [email protected].
Do you offer revisions?

We offer unlimited revisions. Bug fixes and minor tweaks are always on us. Additions and sizable changes will be quoted separately.
Do you offer aftersale support?

Sure. Just buzz us whenever you need our assistance. Even if it is months after project completion.
Where are you located?

We are located in Europe, Bulgaria, Varna. Our Physical Address is 8 Neptun str., 9000 Varna Bulgaria, Western Industrial Area, Floor 3.
I have infrequently asked questions

Please get in touch, we'll be happy to hear from you!

Privacy

Will you sign an NDA?

Yes, please send it and we will sign it and send it back to you.
Will you publish my project on your site?

We will never publish anything without your prior permission. Everything between us is kept in complete confidence, as stated in our privacy policy.
Do you have any claim on the rights of the final markup?

You bought it, you own it. We do not claim any rights.
Are there any risks that my project will be shown on your site or any other sites?

There is no risk. If you check out our sample section you will find that all the samples posted there are designed and coded for our own purposes.

Payment

What currency do you use?

We use USD (United States Dollars)
How can I pay?

We accept PayPal and all major credit cards.
When do I pay you?

We require full payment before we start our work.
Do you offer discount?

We offer custom discounts based on project complexity. For large scale projects we provide significant custom discounts and great delivery adjustments. Contact us with the design previews attached. The price discount is provided once we investigate your designs and requirements.

Email Coding

What types of design files do you accept?

We prefer layered PSD or Sketch files but we also accept almost any other formats such as: Figma, XD, Zeplin, AI, INDD or similar.
Can you use flatten design file JPG for the conversion?

Yes. Since we turn them into layered Photoshop file we may consider an additional charge.
My email is a bit longer. How much does it cost to code it?

Our standard rates cover emails no longer than 3000px. We'll provide you with a custom price quote based on the length of your email.
What email clients do you support?
We test each project with all of the email clients below: Desktop email clients:
- Apple Mail 13
- Outlook 2010
- Outlook 2013
- Outlook 2016 (Windows 10)
- Outlook 2016 (macOS)
- Outlook 2019
- Outlook Office 365
- Thunderbird 60
Mobile email clients:
- Gmail App - Android 6.0
- Gmail App IMAP - Android 6.0
- Gmail App - Android 7.1
- Gmail App - Android 8.0
- Gmail App - iOS 10.3.2
- iPad (Gen 7) - iOS 13.1
- iPad Pro (12.9 inch) - iOS 13.1
- iPhone 11 - iOS 13.1
- iPhone 11 Pro - iOS 13.1
- iPhone X - iOS 11.3.1
- iPhone XR - iOS 12.0
- iPhone XS - iOS 12.0
- iPhone XS Max - iOS 12.0
- Outlook App - Android 7.0
- Outlook App - iOS 11.3.1
- Samsung Mail - Android 6.0
- Samsung Mail - Android 7.0
Web-based email clients:
- AOL Mail - Chrome
- AOL Mail - Explorer
- AOL Mail - Firefox
- Gmail - Chrome
- Gmail - Explorer
- Gmail - Firefox
- Office 365 - Chrome
- Office 365 - Explorer
- Office 365 - Firefox
- Outlook.com - Chrome
- Outlook.com - Explorer
- Outlook.com - Firefox
- Yahoo! Mail - Chrome
- Yahoo! Mail - Explorer
- Yahoo! Mail - Firefox
Do you code responsive email templates?

Yes. We have a lot of experience with media queries and responsive email templates.
Can you make my email template retina-friendly?

Yes. Just add a note to your order and provide us with 2x size design file(s). It’s free of charge.
How do you test your email templates?

We use physical devices as well as the Litmus.com platform for our tests.
Do you provide screenshots from the tested email clients?

Yes. It is a standard practice at MailBakery. We’ll send you the link to your Litmus.com test.
How are the complete templates sent to customers?

We'll send you the archive which includes all the source files (html and images) as well as the link for your Litmus.com test.
Do you code email templates using inline CSS?

Yes. Since email clients do not allow loading of any external files, all the CSS is inline.
Can I embed custom fonts for my email using Cufon/@font-face?

No. Email clients do not allow loading of external files.
Can you add forms to my email? What about JavaScript?

No. Forms and JavaScript are not supported by most email clients.
Can you add rollovers/hovers?

No. Since all CSS is inline, rollovers/hovers are not possible in email templates.
Do you offer commented markup?

Yes. We always comment our markup.
Can you provide a plain text version as well?

Yes. Just add a note to your order.
Can you add the actual links?

Yes. Just provide them and we’ll add them.
Do you provide PSD with slices after project completion?

Yes. Just add a note to your order.
Which template tags will you include when you integrate my template with MailChimp / Campaign Monitor?

By default we'll make all the copy and image areas editable and repeatable. We'll also include all necessary template tags. You can check all the supported tags here: MailChimp Tags, Campaign Monitor Tags
If I order MailChimp Integration, will I be able to change the colors, fonts, etc. of my template?

Yes. Just add a note to your order.
I have an email template coded, but there are some issues. Can you fix it?

Sure, if it is possible. If not, we can recode it from scratch.
I want some email customization. Can you make the changes for me?

Sure. Get back to us with more details.
Can you import my email template to my MailChimp/Campaign Monitor account?

Sure. Just contact us.
How can I send my email template?

You can send your template using a desktop email client such as Outlook, Thunderbird or you can use a web based email marketing tool like MailChimp or Campaign Monitor.
How can I import my email template to MailChimp?
It's easy just follow the steps below.
1. Login to MailChimp.
2. Once you have logged in, click on "my templates" next to the "create campaign" big red button.
3. Click on "code custom template" in the sidebar, below "Code".
4. Click on "import zip file" at the top.
5. Click on "browse", select mc.zip from the archive we have sent you and click on "upload".
6. You're almost there. Now click on "save", type the name of the template and click on "save as".
7. You're done! Now you can find your template under "My Templates".
If you have any problems, just contact us. We'll import it free of charge.
How can I import my email template to Campaign Monitor?
Below are the steps you need to take in order to import your template to Campaign Monitor:
1. Login to Campaign Monitor.
2. Select a "Client you're sending" on the left.
3. Click on "Templates" at the top right corner.
4. Click on "Add a new template" on the right sidebar.
5. On the popup window click on "Import a custom template" - the "Import it now" button.
6. "Template Name" - type the name of your template.
7. "The HTML page" - click on the "Browse" button, go to the source files we have sent you - folder "cm" and select email.html.
8. "All other files in zip format (optional)" - click on the "Browse" button, go to the source files we sent you, "cm" folder and now select images.zip.
9. Click on "Add template".
10. You're done! Go get some burgers.
If you have any problems, just contact us. We'll import it free of charge.
How can I send my email template via Thunderbird?
Here is how:
1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually "public_html", "www" or "html". Create folder for your email images say "mail-images".
2. Upload all the images from the archive we have sent you, folder "images" to your FTP folder "mail-images".
3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
4. Replace all image source paths, so all images point to your hosting - http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing - find "images/" and replace it with "http://yourdomain.com/mail-images/".
5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
6. Open Thunderbird and click on "Write".
7. Click on the message area and then click on "Insert" - "HTML". Copy all the html code from email.html, paste it here and click on "Insert".
It's that simple! Now you're ready to send your html email templates via Thunderbird.
How can I send my email template via Outlook?
It's pretty much the same as Thunderbird.
1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually "public_html", "www" or "html". Create folder for your email images say "mail-images".
2. Upload all the images from the archive we have sent you, folder "images" to your FTP folder "mail-images".
3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
4. Replace all image source paths, so all images point to your hosting - http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing - find "images/" and replace it with "http://yourdomain.com/mail-images/".
5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
6. Open Outlook and click on "New".
7. Click on "Attach file".
8. Select the html file - email.html, click on the "Insert" button drop down menu and select "Insert as Text".
You're now ready to send your template!

Frequently Asked Questions

Organization

How long have you been in the business?

How big is your team?

Do you work over weekends?

How do I get a quote?

What is your turnaround time?

How can I contact you?

Do you offer revisions?

Do you offer aftersale support?

Where are you located?

I have infrequently asked questions

Privacy

Will you sign an NDA?

Will you publish my project on your site?

Do you have any claim on the rights of the final markup?

Are there any risks that my project will be shown on your site or any other sites?

Payment

What currency do you use?

How can I pay?

When do I pay you?

Do you offer discount?

Email Coding

What types of design files do you accept?

Can you use flatten design file JPG for the conversion?

My email is a bit longer. How much does it cost to code it?

What email clients do you support?

Do you code responsive email templates?

Can you make my email template retina-friendly?

How do you test your email templates?

Do you provide screenshots from the tested email clients?

How are the complete templates sent to customers?

Do you code email templates using inline CSS?

Can I embed custom fonts for my email using Cufon/@font-face?

Can you add forms to my email? What about JavaScript?

Can you add rollovers/hovers?

Do you offer commented markup?

Can you provide a plain text version as well?

Can you add the actual links?

Do you provide PSD with slices after project completion?

Which template tags will you include when you integrate my template with MailChimp / Campaign Monitor?

If I order MailChimp Integration, will I be able to change the colors, fonts, etc. of my template?

I have an email template coded, but there are some issues. Can you fix it?

I want some email customization. Can you make the changes for me?

Can you import my email template to my MailChimp/Campaign Monitor account?

How can I send my email template?

How can I import my email template to MailChimp?

How can I import my email template to Campaign Monitor?

How can I send my email template via Thunderbird?

How can I send my email template via Outlook?