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Our Policies

100% Secure & Confidential

Payment Terms

We offer one of the most liberal payment terms around. Not happy with our service? Just ask for a refund. No Questions Asked.

The price and timeline may vary depending on project complexity.

If the price differs from the one displayed on the website you will be contacted and given the option to either: complete your order for the relevant service at the updated price or cancel your order for the relevant service. The remaining balance will be settled upon final approval of the project.

The MailBakery Partner Program participants are not required to pay upfront and may choose their own payment cycle.

Non-disclosure agreement

We completely understand and honor the intellectual property of our clients and we do not claim any rights on design and code that we produce.

MailBakery is a 100% Confidential service. Email Marketing template production is the core of what we do and we are not interested in stealing, selling or revealing the information you share with us. We will willingly sign a NDA or Non-Disclosure Agreement with you for protection and security of your proprietary information.

  • We will not claim rights over design mockups our clients provide.
  • We will never contact your clients or the clients of your clients.
  • We will willingly sign a NDA.
  • All information that you share with us, including artwork, contact information, and client notes will not be shared with third parties under any circumstances.

Privacy Policy

All information shared with us by any means of communication will remain confidential and will not be shared, unless you decide.

MailBakery respects your privacy and guarantees that all information shared with us will remain confidential and will not be shared with third parties under any circumstances. Your copyrights will always remain yours. Your email address, artwork, order details, and any other information you provide, as well as the final product, will not be revealed, unless you decide.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the MailBakery website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Working Hours

MailBakery is based in Europe at GMT +2.

We knead designs and bake HTML Monday-Friday, 9:00am - 6:00pm GMT +2.

If you don't hear from us until the end of your business day, probably we are still in our pyjamas, recharging for the day ahead.

Emailing Important News and Urgent Messages

We may include your email address in a mass email list, the purpose of which is to send security updates, urgent messages or important news. Your email address will not be used for sending marketing emails.